Fleet Repair Resources
What to expect from commercial collision repair. How ADAS calibration works. What structural repairs involve. These resources are written for fleet managers who need to understand the process, communicate with insurers and make decisions about their vehicles.
The CCS Repair Process
Fleet vehicles move through our facility differently than consumer vehicles. Here is what happens from the moment you contact us to the moment your vehicle returns to service.
Estimate Request
You submit an estimate through our website or call (479) 553-9923 directly. For fleet accounts with five or more vehicles, we offer on-site estimates at your location so you do not pull vehicles off route. We respond to all estimate requests within one business day.
Intake and Repair Assessment
When the vehicle arrives at our facility, a technician performs a full damage assessment. For visible damage, we confirm our initial estimate. We also identify any hidden damage that becomes visible after disassembly. If the assessment changes the scope or cost, we contact you before proceeding. We do not start work without your authorization.
Insurance Coordination
If the repair is an insurance claim, we contact your insurer, schedule the adjuster inspection and handle all claim documentation. You do not manage the back-and-forth with the insurance company. If your insurer requests additional documentation or a re-inspection, we handle it. You receive a summary after the repair closes.
Repair Execution
Our technicians repair the vehicle following OEM procedures for the make and model. Structural repairs use three-dimensional measuring systems to verify the frame returns to factory specifications. Paint is color-matched using computerized mixing. ADAS systems are recalibrated before the vehicle leaves the bay.
Quality Check and Return
Before any vehicle leaves our facility, a technician performs a final quality inspection. We verify structural integrity, paint finish, ADAS calibration and all mechanical components affected by the repair. You receive a repair record documenting what was done, what parts were used and the ADAS calibration results. We notify your fleet coordinator the same day the vehicle is ready for pickup or delivery.
I-CAR Gold Class
Industry-standard technician certification
EV Certified
High-voltage battery & drivetrain capable
ADAS Calibration
Camera, radar & sensor recalibration
Fleet Liaison
Single point of contact for your fleet
EV Specialization & Structural Integrity
Structural Repair & Frame Straightening
Commercial vehicles sustain structural damage differently than consumer vehicles. The frames and unibody structures of vans and trucks are built for higher load ratings. Straightening them back to specification requires measuring equipment calibrated for commercial-grade frames, not passenger cars.
We use three-dimensional measuring systems to document frame position before, during and after the repair. Every structural repair is measured against manufacturer tolerances and documented in the repair record.
EV Battery & System Safety
Electric delivery vehicles store and discharge energy at voltages that require specific safety protocols before any repair begins. Our technicians follow manufacturer-specific pre-repair procedures to isolate the high-voltage system before touching any structural or body component near battery housings.
We do not patch battery housings that do not meet manufacturer structural tolerances. The risk to operators is too high. After any EV repair, we run a full diagnostic to verify battery management system status and document the results.
Paint Refinishing for Commercial Vehicles
Fleet vehicles often carry company branding. Paint refinishing on a fleet vehicle means matching both the vehicle color and, when possible, accommodating graphics reapplication. Our paint process uses computerized color matching in a temperature-controlled spray booth. If your fleet uses vinyl wraps over a painted base, let us know at intake. We coordinate the repair finish with the specifications your wrap installer needs.
ADAS Technology Recalibration
Advanced Driver Assistance Systems are built into most commercial vehicles manufactured after 2018. After any collision repair involving the front structure, bumper, windshield, or wheel alignment, these sensors must be recalibrated before the vehicle returns to service.
Why Recalibration Matters
ADAS sensors control emergency braking, lane departure warnings, and collision avoidance. A repair that shifts the bumper or replaces a windshield moves every sensor mounted to those components. A camera offset by just two millimeters can fail to detect obstacles at highway speed. Recalibration is not optional.
How We Calibrate
We use manufacturer-specific target boards placed at exact distances from the vehicle with scanning equipment that reads live sensor data. Every make and model requires different targets and procedures. A Rivian EDV is calibrated differently than a Ford Transit. We document all results in the repair record.
What to Verify
Ask for written confirmation that ADAS calibration used manufacturer-specific procedures and targets, not a generic aftermarket scan. Request the calibration report before accepting the vehicle. If a shop cannot produce documentation, the calibration was not done to spec.
Common Questions from Fleet Managers
It depends on the damage. Minor repairs, including dents, bumper work and paint, typically complete in three to five business days. Major structural repairs take seven to fifteen days depending on parts lead times. We give you an estimated completion date at intake. If something changes the timeline, you hear from us the same day.
Yes. Fleet accounts include full insurance claim handling. We contact your insurer, coordinate the adjuster inspection and manage all documentation through repair completion. If your insurer requests additional information or a re-inspection, we handle it. You receive a summary when the claim closes.
Yes. We service electric delivery vehicles including Rivian EDVs. Our technicians follow manufacturer-specific repair procedures for high-voltage systems. We verify battery integrity and recalibrate all systems before the vehicle returns to service.
Yes, for fleet accounts with five or more vehicles. We send a technician to your location to assess damage and provide estimates without pulling vehicles off route. Contact us to schedule.
Our technicians are I-CAR trained. Every repair follows OEM procedures for the vehicle's make and model. ADAS calibration uses manufacturer-specific equipment and targets. Documentation is available for your records and insurer.
Commercial vehicles up to 26,000 lbs GVWR. That includes cargo vans, sprinter vans, box trucks, service trucks and electric delivery vehicles. For vehicles above that threshold, contact us and we will assess the job.
Fleet accounts with recurring repair volume are eligible for account pricing, which includes consolidated billing, priority scheduling and a dedicated coordinator. Contact us to talk through your fleet size and volume.
Still have questions?
Start with an estimate or schedule a consultation to talk through your fleet's repair needs.
Or call (479) 553-9923
Learn more about our full range of services at Bob Maloney Collision Group